Support

Before you write in

A few things fix themselves, and checking first usually saves you a day of waiting:

• Grades showing zero on work you passed? That's usually pending teacher grading — see reading your grades.
• Canvas data missing or stale? Re-sync, and if it still fails, generate a fresh access token following the Canvas setup guide.
• Answers feel too vague? Nudge the clarifying-questions slider up in Settings.
• Being asked too many questions? Turn that same slider down — 0 disables them entirely.

Reporting a bug

Include these and we can usually reproduce it on the first pass:

• What you were doing, and what you expected instead.
• The email on your account.
• Roughly when it happened, and which chat.
• A screenshot, if there was anything visible on screen.

Never send us your Canvas access token, your password, or a screenshot showing either. We never need them.

Account and data deletion

You can delete chats, tasks, and documents yourself at any time. For full account deletion, email us from the address on the account and we'll remove it. See the privacy policy for what's stored.

Feature requests

Send them. Tell us the problem you're hitting rather than the feature you imagine — it usually leads somewhere better.